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Reseller FAQS

How is my return on investment calculated?

Return on investment is calculated by year-to-date savings divided by year-to-date costs. Through 1.800MD’s extensive utilization reporting, the claim savings are clearly outlined making your return on investment transparent.

How is utilization calculated?

1.800MD determines its utilization percentage by factoring in the total number of monthly consults for the group divided by the number of total covered lives.

How long does it take to implement a new group?

1.800MD has one of the fastest and simplest systems for getting your employer and employees covered. Once the client agreement and member details are submitted to 1.800MD, the new group is implemented within two business days. 1.800MD members receive their welcome packets within two weeks which is unparalleled in this industry.

How can I get signed up for the 1.800MD e-marketing campaign?

That’s easy! You simply log in to your 1.800MD portal – here (website) – and utilize the email marketing submission form to quickly join our program. All that is required is an email address, and you are all set!

What states are you located in?

1.800MD has trained physicians in all 50 states*.
*Subject to state regulations.

What languages do you accommodate?

1.800MD offers English and Spanish on demand as well as instant access to 170 additional languages.

Prescription Policy

1.800MD physicians have access to an extensive list of medications that can be prescribed when appropriate during a telephone or video consultation. No medications will be prescribed through an email consultation.

Physician prescribed medications are e-prescribed directly to a member’s pharmacy of choice for local pick up or shipped by mail order pharmacy directly to a member’s home or office.

In the event that a physician does prescribe medications, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care physician (PCP) or other specialists.

1.800MD physicians will not prescribe medications for substances that are controlled by the DEA, or may have the potential for harm, misuse, or addiction as part of a medical consultation. To view a current list of DEA controlled substances visit: http://www.deadiversion.usdoj.gov/schedules/index.html

All prescriptions are filled in accordance with 1.800MD’s prescription policy and at the sole discretion of the consulting physician.

Why your 1.800MD doc may NOT call in antibiotics for a runny nose or a cough.

Most cold like symptoms are a result of viral infections.  Sore throats, coughs and stuffy noses will generally improve with time, supportive care, rest and hydration.

Your consultation doctor may suggest these things as a preliminary step in feeling better.  Overuse of antibiotics is rapidly becoming a global health issue and one we take seriously at 1.800MD.  In addition, when it IS necessary to begin an antibiotic your 1.800MD physician knows which antibiotics are indicated for which infections.

The CDC* and the related medical societies are very specific about which medications should be used as first line therapy and which are used for patients with allergies or sensitivities. 

*For more information about the importance of Antibiotic Stewardship please visit the CDC.GOV web site and browse to “antimicrobial resistance and stewardship”