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1.800MD is fully prepared to address member concerns regarding respiratory illnesses, including the coronavirus (COVID-19). Please be advised that we are currently experiencing higher than normal call volumes. We understand that concerns of the coronavirus (COVID-19) are growing every day with new cases emerging in the US. 1.800MD is aware of the increase in demand, and our vast network of board-certified physicians are ready and skilled at differentiating respiratory symptoms while providing members with the appropriate level of care. If you would like to use our COVID-19 Self-Assessment Tool, please Click Here

About 1.800MD

Headquartered in Charlotte, North Carolina,
1.800MD manages one of the largest networks of telemedicine physicians in the nation.

1.800MD’s national network of board certified, licensed Internal Medicine and Emergency Room physicians diagnose illnesses, recommend treatment and prescribe medications for its members over the telephone or through secure bi-directional video and email.

All physicians are independent providers and are fully credentialed. The credentialing process is performed by a national third party credentialing agency in accordance with the National Committee for Quality Assurance (NCQA) and the Utilization Review Accreditation Committee (URAC) guideline. Credentialing includes a thorough review of medical licensure, training, education, work and malpractice history.

1.800MD provides fast and convenient access to quality medical care 24 hours a day, 7 days a week, 365 day a year throughout the United States.

1.800MD is an easily accessible and inexpensive alternative to non-emergent Emergency Room visits, Urgent Care Clinic visits or the inconvenience of traveling to a scheduled appointment with your Primary Care Physician (PCP), during and after normal business hours, from home, office or during travels.

1.800MD PROVIDES MEDICAL DIAGNOSIS AND TREATMENT FOR COMMON AILMENTS SUCH AS:

  • Allergies
  • Arthritic Pain
  • Cold & Flu
  • Tonsilitis
  • Laryngitis
  • Pharyngitis
  • Skin Infections
  • Gastroenteritis
  • Ear Infection
  • Pink Eye
  • Insect Bites
  • Minor Burns
  • Respiratory Infections
  • Sinusitis
  • Sprains and Strains
  • Urinary tract Infection
  • Consulting for International and Domestic Travel
  • AND MUCH MORE!

Prescription Policy

1.800MD physicians have access to an extensive list of medications that can be prescribed when appropriate during a telephone or video consultation. No medications will be prescribed through an email consultation.

Physician prescribed medications are e-prescribed directly to a member’s pharmacy of choice for local pick up or shipped by mail order pharmacy directly to a member’s home or office.

In the event that a physician does prescribe medications, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care physician (PCP) or other specialists.

1.800MD physicians will not prescribe medications for substances that are controlled by the DEA, or may have the potential for harm, misuse, or addiction as part of a medical consultation. To view a current list of DEA controlled substances visit: http://www.deadiversion.usdoj.gov/schedules/index.html

All prescriptions are filled in accordance with 1.800MD’s prescription policy and at the sole discretion of the consulting physician.

Why your 1.800MD doc may NOT call in antibiotics for a runny nose or a cough.

Most cold like symptoms are a result of viral infections.  Sore throats, coughs and stuffy noses will generally improve with time, supportive care, rest and hydration.

Your consultation doctor may suggest these things as a preliminary step in feeling better.  Overuse of antibiotics is rapidly becoming a global health issue and one we take seriously at 1.800MD.  In addition, when it IS necessary to begin an antibiotic your 1.800MD physician knows which antibiotics are indicated for which infections.

The CDC* and the related medical societies are very specific about which medications should be used as first line therapy and which are used for patients with allergies or sensitivities. 

*For more information about the importance of Antibiotic Stewardship please visit the CDC.GOV web site and browse to “antimicrobial resistance and stewardship”