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1.800MD is fully prepared to address member concerns regarding respiratory illnesses, including the coronavirus (COVID-19). Please be advised that we are currently experiencing higher than normal call volumes. We understand that concerns of the coronavirus (COVID-19) are growing every day with new cases emerging in the US. 1.800MD is aware of the increase in demand, and our vast network of board-certified physicians are ready and skilled at differentiating respiratory symptoms while providing members with the appropriate level of care. If you would like to use our COVID-19 Self-Assessment Tool, please Click Here

Individuals & Families

How it Works

Receiving quality care from experienced, specially-trained physicians is as easy as one, two, three.

When you or your child experience the onset of symptoms (such as those associated with these commonly treated conditions), simply:

  1. Pick up the phone

    Consultations with our board-certified physicians are available 24 hours a day, seven days a week, 365 days a year.  Video consultations are also available by appointment and helpful information can be communicated via email.

  2. Get care

    1.800MD offers unlimited consultation times with a 15-minute average physician call back time.

  3. Feel better

    Prescriptions can be written, if warranted, and instructions to put you on the road to recovery are clearly outlined.

Once your consultation is complete, you are done without even leaving the comforts of your home.

Beyond consultations, 1.800MD members have access to a secure portal, wellness tools, a symptom checker, electronic health records (EHR) and other helpful tools.

Prescription Policy

1.800MD physicians have access to an extensive list of medications that can be prescribed when appropriate during a telephone or video consultation. No medications will be prescribed through an email consultation.

Physician prescribed medications are e-prescribed directly to a member’s pharmacy of choice for local pick up or shipped by mail order pharmacy directly to a member’s home or office.

In the event that a physician does prescribe medications, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care physician (PCP) or other specialists.

1.800MD physicians will not prescribe medications for substances that are controlled by the DEA, or may have the potential for harm, misuse, or addiction as part of a medical consultation. To view a current list of DEA controlled substances visit: http://www.deadiversion.usdoj.gov/schedules/index.html

All prescriptions are filled in accordance with 1.800MD’s prescription policy and at the sole discretion of the consulting physician.

Why your 1.800MD doc may NOT call in antibiotics for a runny nose or a cough.

Most cold like symptoms are a result of viral infections.  Sore throats, coughs and stuffy noses will generally improve with time, supportive care, rest and hydration.

Your consultation doctor may suggest these things as a preliminary step in feeling better.  Overuse of antibiotics is rapidly becoming a global health issue and one we take seriously at 1.800MD.  In addition, when it IS necessary to begin an antibiotic your 1.800MD physician knows which antibiotics are indicated for which infections.

The CDC* and the related medical societies are very specific about which medications should be used as first line therapy and which are used for patients with allergies or sensitivities. 

*For more information about the importance of Antibiotic Stewardship please visit the CDC.GOV web site and browse to “antimicrobial resistance and stewardship”