General FAQ

What is 1.800MD?

1.800MD is a national telehealth company specializing in convenient, quality medical care for individuals, families, employers, groups and others. Available 24 hours a day, seven days a week, 365 days a year, 1.800MD compliments your medical care portfolio and is an accessible and inexpensive alternative for acute conditions. With board-certified physicians in all 50 states*, those in need can obtain diagnosis, treatment and a prescription, when necessary, through the convenience of a telephone and digital communications.

*Subject to state regulations.

How does 1.800MD improve quality of care?

1.800MD provides fast, convenient care for minor medical matters from the flu to allergies to urinary tract infections. Whether you don’t have time to get to the doctor’s office, you feel too sick to get off your couch or it is a holiday weekend, you can get the relief and peace of mind you are looking for just by picking up your phone 24/7/365. With one of the largest networks of telemedicine physicians in the nation, 1.800MD’s board-certified physicians are equipped to diagnose, recommend treatment and prescribe medications from the comfort of your home, office or travel destination (within the United States).

How does 1.800MD reduce health care costs?

1.800MD saves you money by diagnosing and treating common ailments through our telehealth solutions, thus reducing unnecessary doctor’s office and emergency room visits. Data shows up to 70 percent of all urgent care and emergency room visits are unneeded, costly and can be handled with a 1.800MD telephone or video consultation.

What about the doctors?

1.800MD has one of the largest networks of telemedicine physicians in the nation to ensure convenient care anywhere. A thorough review of medical licensure, training, education, work and malpractice history is performed every two years by a national third party credentialing agency in accordance with the National Committee for Quality Assurance and the Utilization Review Accreditation Committee guidelines. With an average of 15 years of internal medicine, family practice or pediatrics experience, you can rest assured each physician is properly licensed in your state, board-certified and verified by the National Physician Data Base and the American Medical Association.

Is there a minimum age requirement?

There is no minimum age to consult with a 1.800MD physician. However, the patient needs to have the ability to communicate his or her condition to the doctor to ensure the physician can properly diagnose and treat.

I have a pre-existing condition.  Will 1.800MD still accept me?

Absolutely!  1.800MD is not insurance.  We do not deny access to quality care because of pre-existing conditions.

Can I get a consultation after hours or on weekends?

Yes.  1.800MD is available 24 hours a day, seven days a week and 365 days a year.

Are there any restrictions on how many times I can use 1.800MD?

As a member, you have access to unlimited consultations from anywhere in the United States at any time. Where applicable, a nominal consultation fee applies for each instance.

How are prescriptions filled?

If a 1.800MD physician recommends medication as part of your treatment plan, the prescription will be digitally sent to the local pharmacy of your choice.

Are there any limitations as to what can be prescribed?

Yes. While a 1.800MD physician can prescribe appropriate medications to treat your condition such as antibiotics, antihistamines, and maintenance medicines, our physicians do not prescribe lifestyle drugs, medications regulated by the Drug Enforcement Agency or those that pose a potential for abuse or addiction.

Reseller FAQ

How is my return on investment calculated?

Return on investment is calculated by year-to-date savings divided by year-to-date costs. Through 1.800MD’s extensive utilization reporting, the claim savings are clearly outlined making your return on investment transparent.

How is utilization calculated?

1.800MD determines its utilization percentage by factoring in the total number of monthly consults for the group divided by the number of total covered lives.

How long does it take to implement a new group?

1.800MD has one of the fastest and simplest systems for getting your employer and employees covered. Once the client agreement and member details are submitted to 1.800MD, the new group is implemented within two business days. 1.800MD members receive their welcome packets within two weeks which is unparalleled in this industry.

How can I get signed up for the 1.800MD e-marketing campaign?

That’s easy! You simply login to your 1.800MD portal – here (website) – and utilize the email marketing submission form to quickly join our program. All that is required is an email address, and you are all set!

What states are you located in?

1.800MD has trained physicians in all 50 states*.
*Subject to state regulations.

What languages do you accommodate?

1.800MD offers English and Spanish on demand as well as instant access to 170 additional languages.

Group/Employer FAQS

What are the common conditions 1.800MD can treat?

1.800MD physicians can provide care for non-emergency conditions including: allergies, arthritic pain, flu symptoms, sinusitis, bronchitis, gastroenteritis, insect bites, minor burns, respiratory infections, sore throat, sprains and strains and urinary tract infections among others.

Is your call back time guaranteed?

1.800MD guarantees a one hour physician call back time, however our average call back time is 15 minutes.

Physician FAQS

What are the requirements to become part of 1.800MD’s proprietary network?

1.800MD is looking for qualified physicians to become a part of our growing network. Learn more about the requirements here.

What is 1.800MD’s prescription policy?

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I have a question that is not on your FAQs, who can help me?

If you have a question that has not been addressed, please contact us.