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Behavioral Health How it works & FAQ

How it Works.

We believe behavioral and mental health are just as important as physical health and should be conveniently accessible to you.

  1. Intake- Simply log in to your member portal and complete your Behavioral Health Intake Form. Follow the instructions on the screen after you submit your Intake Form.
  1. Assessment- Complete your assessment by speaking with a Clinical Manager to determine your individual plan of care. Schedule a session(s) at a time convenient for you.
  1. Receive Care- Utilizing a secure videoconferencing system, connect with your clinician from the comfort and privacy of your own home or other locations via Smart Phone or other connected device


  •  What is Tele-Behavioral Health?
    It is just what you might expect – mental health services conducted via secure, live, interactive video conferencing on your computer, Smart Phone or other connected devices.
  • Are Behavioral Health services available after hours and on weekends?
    The assessment which is used in evaluating treatment needs is online and available 24/7/365. Following that, treatment services are available by scheduled appointment including evenings and weekends. Please note that our service is not designed to deliver emergency services.
  • Are telebehavioral health visits covered by my health insurance plan?
    Generally, yes. If you decide that you want to use tele-behavioral treatment services, we will review your coverage and advise you of any responsibility you may have for out-of-pocket costs.
  • What will I have to do to utilize telebehavioral services?
    When we work with you to schedule your initial tele-behavioral health visit, we will assist you in how you will set yourself up for the visit. Our system is simple and has been tested for patient and provider ease of use.

  • Is there a minimum age requirement?
    Yes, our age requirement is 14 years of age and older.

Prescription Policy

1.800MD physicians have access to an extensive list of medications that can be prescribed when appropriate during a telephone or video consultation. No medications will be prescribed through an email consultation.

Physician prescribed medications are e-prescribed directly to a member’s pharmacy of choice for local pick up or shipped by mail order pharmacy directly to a member’s home or office.

In the event that a physician does prescribe medications, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care physician (PCP) or other specialists.

1.800MD physicians will not prescribe medications for substances that are controlled by the DEA, or may have the potential for harm, misuse, or addiction as part of a medical consultation. To view a current list of DEA controlled substances visit: http://www.deadiversion.usdoj.gov/schedules/index.html

All prescriptions are filled in accordance with 1.800MD’s prescription policy and at the sole discretion of the consulting physician.

Why your 1.800MD doc may NOT call in antibiotics for a runny nose or a cough.

Most cold like symptoms are a result of viral infections.  Sore throats, coughs and stuffy noses will generally improve with time, supportive care, rest and hydration.

Your consultation doctor may suggest these things as a preliminary step in feeling better.  Overuse of antibiotics is rapidly becoming a global health issue and one we take seriously at 1.800MD.  In addition, when it IS necessary to begin an antibiotic your 1.800MD physician knows which antibiotics are indicated for which infections.

The CDC* and the related medical societies are very specific about which medications should be used as first line therapy and which are used for patients with allergies or sensitivities. 

*For more information about the importance of Antibiotic Stewardship please visit the CDC.GOV web site and browse to “antimicrobial resistance and stewardship”